How do I contact customer support?Updated a month ago

We're here to help with any questions about your order, our products, or beekeeping in general.

Ways to reach us

• Email — Send us a message through our Contact Us page and we'll get back to you as soon as possible.
• Live chat — Look for the chat widget in the bottom-right corner of our website for real-time help during business hours.

What to include in your message

To help us resolve your question quickly, please include:

• Your order number (if applicable)
• The email address you used to place your order
• A brief description of your question or issue

Our team has helped more than 300 beekeepers get started — we're happy to help you too.