Where is my order?

You can track your order using our Gorgias Bee Gear shipping tracker.

You can also find your order information through your Account Page. If you do not have an account, you can sign up here!

Please Note: If your order has not shipped, information will not be available. Information will be updated after it has shipped. 

If you have a domestic shipment that has not been updated within the last 8 days and you purchased Route Package Protection, please file a claim with Route! International orders are eligible for a claim after 20 days of no movement. 

You may file your Route claim here: claims.route.com

If you did not purchase Route Package Protection, please file a claim with the carrier.

How long will it take for me to receive my order? 

If you live in the US, our economy shipping method usually takes 5-8 business days for your product to reach your doorstep. Expedited domestic shipping usually takes 3-4 business days to reach your door once the order is fulfilled, but please note that carriers do NOT count weekend days in their quoted shipping estimates.

International timelines vary based on location and shipping method.

Shipments to Alaska, Hawaii, and other U.S. outer lying islands may experience a lack of tracking updates until the package arrives to your state/island. When it does, the tracking will update and have more details regarding an estimated delivery date. These tracking delays are very common due to the shipment destination and should not affect your package's overall delivery.

Note: The shipping timeline estimate begins AFTER your order is fulfilled by our facility. Please allow 1-2 business days for order fulfillment and then the quoted time for shipping and delivery.

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