How do I start a return or exchange?Updated a month ago

Starting a return or exchange is straightforward. Here's how:

Step-by-step

1. Contact us — Send us a message with your order number and let us know which item(s) you'd like to return or exchange, and the reason.
2. Get your return label — Once your return is approved, we'll email you a prepaid return shipping label.
3. Pack and ship — Place the item(s) in their original packaging, attach the return label, and drop the package off at the designated carrier location.
4. Receive your refund or exchange — After we receive and inspect the item, we'll process your refund within 7 business days or ship your exchange item.

Things to keep in mind

• Items must be returned within 30 days of delivery.
• Products should be unused and in original packaging.
• For exchanges, let us know the new size or variant you'd like and we'll check availability.
• Refunds may take an additional 3–5 business days to appear on your statement, depending on your bank.

Need help?

If you have questions about whether your item is eligible for a return, or if you received a damaged or defective product, reach out to us and we'll sort it out.