Our return window, eligibility rules, and refund timeline.

<p>We want you to be happy with your Bee Gear purchase. If something isn&apos;t right, here&apos;s what you need to know about returns.</p><h3 id="return-eligibility">Return eligibility</h3><ul><li>Items can be returned within <strong>30 days</strong> of delivery.</li><li>Products must be unused, unopened, and in their original packaging.</li><li>Sale items and consumable products (honey, tea, cookies) are final sale and cannot be returned.</li></ul><h3 id="refund-details">Refund details</h3><ul><li>Refunds are processed within <strong>7 business days</strong> after we receive and inspect the returned item.</li><li>Refunds are issued to your original payment method.</li><li>Original shipping costs are non-refundable unless the return is due to an error on our part (wrong item, defective product).</li></ul><h3 id="exchanges">Exchanges</h3><p>Need a different size for your Protective Suit, Jacket, or Gloves? We&apos;re happy to exchange for a different size, subject to availability. The same 30-day window applies.</p><h3 id="damaged-or-defective-items">Damaged or defective items</h3><p>If your item arrived damaged or defective, please <a href="/pages/contact">contact us</a> within 30 days of delivery with a photo of the issue. We&apos;ll arrange a replacement or refund at no extra cost.</p>

What is your return policy?

Step-by-step instructions to return or exchange an item.

<p>Starting a return or exchange is straightforward. Here&apos;s how:</p><h3 id="step-by-step">Step-by-step</h3><ol><li><strong>Contact us</strong> &#x2014; <a href="/pages/contact">Send us a message</a> with your order number and let us know which item(s) you&apos;d like to return or exchange, and the reason.</li><li><strong>Get your return label</strong> &#x2014; Once your return is approved, we&apos;ll email you a prepaid return shipping label.</li><li><strong>Pack and ship</strong> &#x2014; Place the item(s) in their original packaging, attach the return label, and drop the package off at the designated carrier location.</li><li><strong>Receive your refund or exchange</strong> &#x2014; After we receive and inspect the item, we&apos;ll process your refund within 7 business days or ship your exchange item.</li></ol><h3 id="things-to-keep-in-mind">Things to keep in mind</h3><ul><li>Items must be returned within <strong>30 days</strong> of delivery.</li><li>Products should be unused and in original packaging.</li><li>For exchanges, let us know the new size or variant you&apos;d like and we&apos;ll check availability.</li><li>Refunds may take an additional 3&#x2013;5 business days to appear on your statement, depending on your bank.</li></ul><h3 id="need-help">Need help?</h3><p>If you have questions about whether your item is eligible for a return, or if you received a damaged or defective product, <a href="/pages/contact">reach out to us</a> and we&apos;ll sort it out.</p>

Returns

What is your return policy?

How do I start a return or exchange?